Support

Help and contact information for the SemBeacon application

Contact support

Need help with the SemBeacon application for Android or iOS? Send an e-mail to [email protected]. We aim to reply within a few working days.

To help us resolve your question quickly, please include:

The application version (shown in the application settings) and the store you installed it from.
Your device model and operating system version (e.g. iPhone 15, iOS 18.2).
A description of the issue, the steps to reproduce it and the result you expected.
A screenshot, if that helps to explain the problem.

Frequently asked questions

Why does the application ask for location and Bluetooth access?

SemBeacons are Bluetooth Low Energy beacons. The operating system only lets an application discover nearby beacons when it has Bluetooth and location permission. SemBeacon uses them to detect beacons around you, for example to show which beacon in a museum room you are standing next to and to retrieve its description and map. Your location is not sent to our servers. See the privacy policy for details.

Why is background location requested?

Background access lets the application keep detecting beacons while the screen is off or another app is open, so a beacon you walk past can still be reported. You can choose While Using the App instead, in which case beacons are only detected while the application is open.

No beacons are found

Check that Bluetooth is enabled and that the application has Bluetooth and location permission in your device settings.
Start scanning with the play button at the bottom right of the scan page or map.
Make sure the beacon is powered on and in range.

How do I change or revoke permissions?

Open your device settings, select SemBeacon and change the Bluetooth and Location permissions. On iOS this is under Settings > SemBeacon.

Can I simulate a beacon?

Beacon simulation is available on Android only. See the application documentation.

Complaints and concerns

Complaints and concerns can be directed to [email protected].